Service Innovation & Design

  • Design Thinking – what does it take in complex environments?

    Move over ‘innovation’; move over ‘agile’ and ‘lean’. ‘Design thinking’ is the new buzzword in town. Ok, so it’s not actually that new. As Katja Tschimmel and Mariana Valenca explained during our first class in the SID programme, you can trace the concept back to the design methods movement of the 60s and 70s –…

  • Sometimes you win, sometimes you learn

    What is Design Thinking (DT)? In the beginning DT was used to improve designers thinking abilities and mental strategies. Now it has evolved into a complex thinking process of conceiving new realities, culture fields and methods into business innovation. It offers new models of processes and toolkits for different contexts to improve, accelerate and visualize every creative process in organizational…

  • Playfull innovation

    Play has evolved as an advantageous and necessary aspect of behaviour. Why is it then that we so often leave it on other side of the office door? (Michlewski & Buchanan, 2016) The power of Design Thinking Design Thinking is as a creative way of thinking which leads to transformation and evolution of new forms…

  • Digitalising Everything

    On August 18th I had the pleasure to participate in Aalto University’s annual Make it Digital! event. Having visited the event already last year I greatly enjoyed both the event’s and the university’s focus on the Internet of Things – its impact on transforming business models, enhancing customer centricity, and the application of service design were the…

  • Growing a community

    One of the things I’ve always loved about Service Design is that it’s not just a profession, it’s a community. Across the globe one can find a network of self-starters promoting Service Design and Design Thinking in all of its human-centered glory. These are the people planning Global Service Jams, conferences, Service Design Network chapters…

  • Well-being services at Summerschool

    Well-being services at Summerschool

    I spent two inspiring weeks in Professional Summerschool. I can only adore the prework of the organizers – there were so many interesting truelife projects available for students to design and innovate. And – as we saw in the pitching session of the last day – all the groups had created great service concepts just…

  • Two weeks at professional summer school

    Elisa project about MyData We all are from different Universities of Applied Sciences: Laurea, Metropolia and Haaga-Helia. There are four nationalities represented in our global team of five people. This is a good basis for diversity. Two of us are doing master´s studies and the rest are doing BBA`s. We are IT, Media Engineering and…

  • My Service Design day 19.5.2016

    CASE OP / 9.15 am – 10.45am Thursday 19th of May I participated OP Bank´s service design 90 minutes seminar at Radisson Blu Hotel in Kamppi. Harri Nieminen introduced us the world of OP and their new strategy behind OP´s customer service. OP has almost 180 banks all over the Finland. They also offer services…

  • Global Service Jam Helsinki 2016 – Emotional roller coaster

    On Friday, when I arrived to Laurea Leppävaara campus, my first thought was “What I’m doing here?!, Am I crazy to spend whole weekend here?, What if I end up as a part of terrible group?, Am I smart enough?”. This feeling grew stronger when we were in an auditorium and I should have been…

  • How to make drinking water cool

    I’ve always liked challenges and when I learnt that Laurea Leppävaara will be hosting the Global Service Jam in February 2016 I decided to take part. So far, I’ve been pretty much a novice in service design, but I like the idea of “learning by doing”, which is a key element of service design and…