Service Innovation & Design

  • Design thinking as a magic wand for trainers and innovators. Role of facilitation.

    by Katarzyna Młynarczyk   Don’t oversimplify design thinking What a challenge! – that was the strongest, eye-opener thought during my first Jam (over 3 years ago). I found myself as a trainer (future facilitator) and member of a team. In that moment I understood design thinking as process divided into couple of basic stages fulfilled…

  • Design Thinking, new superpower?

    World is changing faster than ever before. Businesses are facing more and more complex issues. Management models from the days of Industrial Revolution are not so useful in the fast-moving world of today. No businesses are safe from change as world is going digital. Think about Uber and Airbnb. We want more, when we want,…

  • Hi, is there anyone who likes yellow color and apple juice?

    “Hi, my name is Lisa and I’ve started to study Service Innovation and Design at the Laurea University of Applied Sciences.” Lisa is walking in a lobby and sees other students. “Hi guys, is there anyone who likes yellow color and drinks apple juice?” “Hi Lisa, we’re also students in SID program and we’re happy…

  • Will Design Thinking disrupt Education?

    Chances are if you didn’t go to design school (or don’t have a career in design) you believe you have absolutely no clue what Design Thinking is. But when one starts analysing how they create solutions, they are likely to recognise similarities with this now superpop method. Innovation by Design Thinking follows patterns similar to…

  • Embrace the mess!

    Design Thinking – the challenge in daring to embrace the mess of non linear thinking. I am quite new to the field of service design and the tools used in Design Thinking are not yet that familiar to me. Hence I didn’t really know what to expect from the first contact session at SID. I…

  • Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Can Design Thinking Provide the Breakthroughs We Need to Reduce Global Poverty and Domestic Violence?

    Design thinking can help us eliminate extreme poverty, save millions more lives, inform and educate better, promote human rights more widely, and protect much more of the natural world… if funding agencies are willing to accept the same levels of ambiguity and uncertainty that designer must.

  • Unleash Your Inner Beast

    Be empathetic, gather courage and nurture creativity to make Breakthroughs. I would like to Thank our energetic lecturer Katja Tschimmel for sharing her knowledge and experiences on Design Thinking. Thank to Virpi Kaartti for providing great support during the Study and Thank to all my fellow students for such an amazing ongoing experience.  This blog is…

  • Educating the Design Thinkers of Tomorrow

    My Daughter My first-born started her school journey this autumn. It’s the same school that I attended 30 years ago, a respected and multicultural school, back then quite a traditional one – discipline based, classroom centric, the teacher standing in front of the class, the pupils listening. It still is a good school, but I…

  • Design Thinking – Innovation in progress

    What stayed with me for all these weeks, was the inspiring figure of Katja Tschimmel, explaining us how better results could be achieved, if Design Thinking was to be applied in more disciplines or professions. Passion is easily transmitted and while exploring the depths of the Evolution 62 model in action, it grew stronger. Here is…

  • Design Thinking = Thinking which leads to new realities and to innovation!

    Video about Design Thinking: In the core of Design Thinking is active observation, active listening and sharing.   Design Thinking is an effective toolkit for any innovation process, connecting the creative design approach to traditional business thinking, based on planning and rational problem solving. Abductive thinking method suggests that rationality and emotions & feelings are…