Service Innovation & Design

  • Unleash the potential of your business using Design Thinking

    Summary: Using a co-creative process, Design Thinking helps organisations to build on unmet user needs and create value from user insights. Before I started my Service Innovation and Design (SID) studies and went through the Design Thinking masterclass hosted by Professor Katja Tschimmel, I never realised how much published content such as books, reports and…

  • Swimming in a Sea of Possibilities – Design Thinking and the Beauty of Teamwork

    A two-day course in design thinking taught me that a team is more than a group of people and that in our aim to reach our goals, failure can be a positive thing.

  • The power of team work in Design Thinking

    This fall I started my Service Design studies with intense two-day course of Design Thinking led by Katja Tschimmel and Sanna Marttila. The course was all about getting to know Design Thinking and working together as a team. What is Design Thinking? According to Katja Tschimmel’s article Design Thinking offers toolkits that help to improve…

  • Design Thinking? – Making Sense of the Complex

    Sustainable service through design thinking As an entry to the SID Studies we had a two-day Design Thinking (DT) training course led by Katja Tschimmel and Sanna Marttila, which was a fast speed introduction to the concept of DT and to the practical use of the DT process model. I applied to Laurea’s MBA in SID…

  • Learning the essence of Design Thinking process

    “There is no universal best DT process model, the choice innovation managers make depends on their disciplinary background and their personal taste.” says Katja Tschimmel in her article about Design Thinking process models and tools (Tschimmel 2012, 11). And this is also what she tells us listeners during our first hours of Design Thinking course…

  • Design Thinking…Create your own visual style..!!

    I chose the study subject Design Thinking because it interested me as an aspiring engineer and problem solver. I believe this process for solving problems is relevant in any career path throughout all of life. In any set of society there are problems that need solving and Design Thinking can be applied to find effective…

  • Design when everybody designs

    Design when everybody designs

    When, a couple of years ago, I announced I was going to quit my job to attend the HPI School of Design Thinking, most of my family and friends thought I was about to neglect the business path I had been following to find my true self in sketching trees on a notebook. (Which, by…

  • Design Thinking in “an elephant” nutshell

    If you are working on a project with an aim to achieve high results, it may take you months or weeks to complete a Design Thinking process, or at least a dozen of 24-hours long working days. However this time SID students had only two intensive days to learn or rather “have an in-depth look”…

  • Why design thinking will not save your business

    Design thinking is a multi-dimensional term, that today is used very freely when talking about business development. A decade ago nobody in business had even heard of this weird lovechild of design and strategic, out-of-the-box thinking, but now it’s everywhere: in strategy papers, business periodicals, blogs and even politics. Design thinking is seen as the…

  • To E5 and Beyond

    “A lawyer, an engineer, a UX expert, a business developer, and a sociologist walk into a room and…” sounds like the intro to a bad joke.  However, this is exactly what happened on the first day of our Practical Design Thinking class at Laurea.  The task we were given was carefully chosen, not too narrow…