Category: Uncategorized

  • Let’s play!

    In service design you stumble sooner or later in the use of Legos. They can be used in many different ways and stages. In Global CX 2020 Day which themes this year were CHANGE, Transformation and Future of CX, one of the keynote speakers Sirte Pihlaja, CX/EX advisor, community creator and global #1 best-selling author…

  • Design thinking as a unique fusion of tools and approaches to unlock innovative potential

    As the pace of technological change is constantly increasing, we are spending more time consuming the constant flow of innovation rather than creating something new. Tschimmel (2020) suggests that “innovation is the driving force for the quality of life and economy”. However, how to unlock the hidden capabilities all of us possess to enable this…

  • Can we feel someone remotely?

    Stuck at home, we participated in Katja Tschimmel’s Design Thinking Masterclass through Zoom. And it made us think: Is it possible to gain genuine empathy remotely? Or is it the stuff of mind reading heros in Hollywood movies? Empathy is a core concept of design thinking. Indeed, it is fundamental in the phases of inspiration, observation, discovery, and understanding, depending on which process variation of design thinking is used (Tschimmel 2020).  In “Change by design”, Tim Brown (2019) describes empathy as putting…

  • Playfulness creates savings

    I participated on the 23th of September in Helsinki Design Week’s Aalto University’s Design club online talk “Creative practices for transformational futures” with Tuuli Mattelmäki, associate Professor and Head of department of Design in Aalto and Zaynep Falay a Partner in Hellon design agency, that does collaboration with Aalto University.  They were talking about their…

  • New values, who dis

    New values, who dis

    I had the pleasure of participating in an online event on 20.5.2020 hosted by Design Forum Finland and Arctic Factory. The topic of the event was design and new values, with the focus on sustainability and the role of companies in creating new value. The topic is especially current now during an ongoing, global pandemic,…

  • What if… organizations could prepare for uncertainty?

    What if an organization would know what are the pain points of its future customers, which are emerging competitors and partners, what type of ecosystems organization should be part of, what type of legal, social or political issues are arising, what is going to be next industrial trend, how to disrupt the industry? “What if”…

  • What’s the secret recipe to becoming an agile and customer-centric company?

    Futurice hosted Service Design Network Finland’s event in Helsinki in January 2020 where Marc Stickdorn* talked about how companies can use journey maps as a management tool. Stickdorn explained three different situations where journey maps can be used: in workshops, projects or as a management tool. Workshop journey maps are used only once and they…

  • You’ve Been Nudged!

    Whether you realize it nor not you have most likely been nudged if you have ever done e.g. some online shopping. Of course, you can be nudged in other environments too but in this blog I will for the most part concentrate on nudging in the digital environment. This is because I took part in…

  • The growing role of design in government

    Last week the city of Rotterdam (NL) hosted the latest edition of the International Design in Government Conference.  Previously hosted in London (UK), Oakland (USA), and Edinburgh (Scotland), last week’s edition was already the third happening in 2019, suggesting that the interest in the topic is growing world-wide.   Hosted officially by Gebruiker Centraal (User Needs…

  • AI and Service Design

    What is the first thing that comes to your mind when you think of AI? Robots? Data breach? Self-driving cars? There are as many thoughts about AI as there are definitions. It really depends on who you ask. However, in this blog I won’t go over what it is or isn’t but rather how we…