Category: Students’ stories
-
Reborn Retail- Building capabilities within a company through Design Thinking
“This is a new beginning. We are one. Fly and open your mind to new trends.” These were the thoughts that the recently incorporated Retail Director of JLL Spain wanted to transmit to his team. He arrived to our small, but tiny Design Thinking room thirsty for innovation and he asked for our help to…
-
A person who never made a mistake, never tried Design Thinking
I came to study to Laurea, partly because I wanted to find new perspectives after working in the same field for many years. I come from customer service background and I’m new to the world of Design Thinking. After two days intro to Design Thinking with Katja Tschimmel and reading the book DesignThinking: Integrating innovation,…
-
The Course for Human-Centered Design: How Might We Enable More Young People to Become Social Entrepreneurs?
The Course for Human-Centered Design (provided by Ideo.org and +Acumen) is a seven-week curriculum, which introduces the concepts of human-centered design and how this approach can be used to create innovative, effective, and sustainable solutions for social change. This course has been developed to educate those, who are brand new to human-centered design. No prior…
-
Fastest Prototypers in the West (well, North actually)
The opportunity to hone my service design skills came again when I signed up for the Fast Prototyping Competition. To be perfectly honest, I didn’t even read the description, I just signed up as I knew that it would be a good experience and a great challenge. Probably because I didn’t read the description, I…
-
Business owners and investors should take part in Jam events
This blog post discusses why I think that investors, clients, CIOs, CEOs, CBOs and other people who are responsible for service quality, organisation’s strategy or business should take part Jam events in future. Did you recognise yourself? Great! I thought You when I wrote this. What is Global Service Jam? From 27th of February to 1st of March in…
-
Better service for elderly people – Global Service Jam 2015 challenge
The Global Service Jam is a non-profit volunteer event organized by an informal network of service design enthusiasts. The Jam has a staff of none and a budget of nearly nothing. Amazing! I heard about the Jam when I started my MBA studies in Services Innovation and Design Programme at Laurea University of Applied Sciences.…
-
Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth
Caroline Chaffin, a Norwegian student who is about to graduate with an MBA degree in Service Innovation and Design, wanted to do something different for her Master thesis. With a previous background from Healthcare and Social entrepreneurship, she wanted to find a case company with a social purpose, which allowed her to work close with…
-
Knocking on your shoulder
Knock knock… Hi, could we ask some questions from you? This is how we started to gather customer data. I have the pleasure to be a part of a service design project that aims to improve Laurea´s student services. The head of the project is a design agency Kuudes Kerros. Other team members are Laurea´s…
-
The Evolution of a Service Concept – Case FORGE
The course New Service Development and Innovative Business Models brought us first real life experience in service innovation and design by working in groups on an existing service concept offered by FORGE Service Lab. FORGE, mothered by Digile, is a non-profit accelerator for digital service creation with the ultimate goal to assist boosting the internationalization of…
-
Seamless Service Productisation
What is productisation of services? How to make services seem vivid? What is service innovation? These were some of the questions to be answered in a half day seminar I took part in at Aalto University, Otaniemi a couple of weeks ago. The seminar was opened by Miia Martinsuo, Professor from Tampere University of Technology.…
You must be logged in to post a comment.