Category: SID trends

  • Adapt Lean and take a step ahead and see the difference

    The Day starts with Lean Market Entry Lecture by Olla sundell CEO of Hub Helsinki. LeanThinking being the agenda of the day everything around was supposed to be Lean. Lean methodology is what I have learnt after being part of this service design industry. This topic has been one of my personal favorites. Lean is a…

  • Benchmarking public service design and social innovations in Milan

    A group of representatives of the public sector, service designers and the University of Lapland visited Milan from 26 to 30 November 2013 in order to benchmark how service design and social innovations are used in public services renewal. Theoretical background: A meeting with Anna Meroni at the Politecnico di Milano Our trip started from…

  • Lean market entry – From startup to growth company successfully

    Ola Sundell, CEO of Hub Helsinki, introduced lean startup practices for SID students in November 2013 and gave a few hands-on tips and advices on how to increase your odds on building a successful business. Ola Sundell’s message for startup entrepreneurs was to build the minimum to learn the maximum and hit the markets as…

  • Cut your time to market at half by lean service development

    Lean thinking On 10 November 2013, Ola Sundell, CEO of Hub Helsinki, talked at Laurea University of Applied Sciences about one of the hottest topics of service design today: the concept of lean thinking. The basic idea of lean thinking is to produce maximum value to the customer with minimum waste. Ola gave us some…

  • Transformation Through Service Design – Service Design Global Conference 2013

    “Is service design more in love with the process than the outcome? Do we want to be defined by processes, or outcomes and impact?” Lee Sankley provoked the audience in the Wales Millenium Center last Tuesday. Unlike the singers and dancers that usually take the impressive stage, Lee Sankley is group design director at finance…

  • The cooperative council in Lambeth, London

    Derrick Anderson, the Chief Executive of Lambeth Council, who was voted as a Public Leader of the Year in the Guardian Public Services Awards 2012, spoke in the 7th Quality Conference in Vilnius about how citizens should be focus of the service development and how civil servants and local politicians should support them and thus…

  • Service-dominant logic in business models – a workshop with Professor Vargo

    Written by Katri Ojasalo The two trending phrases in academic and business conversations are “service-dominant logic” (SDL) and “business model canvas” (BMC). Is there a connection between them? Or are they just two extremes: the first one an academic theory and the latter one a business tool? In fact, they are quite far from each…

  • Service Design Breakfast #2 – Mikko-Pekka Hanski, Idean

    Figure 1. Service Design Breakfast, Idean 2012 How do emotions impact the design? How can design projects benefit from understanding the emotional rollercoaster? How can you become a better designer if you are aware of the changes in emotions throughout a project? How can you adjust your project plan based on that? In this blogpost…

  • IN PLANNING: A joint research project to create strategic partnership network

    by Päivi J. Tossavainen The growth of ser­vice business is projected to continue in EU. This trend touches all organizations. It also provides opportunities for Laurea, while systematic research and disciplined new business practices are sought in the field of service innovation and service design. Traditionally European research on service has been strong. Thus, a…

  • The Finnish Service Alliance: a new collaborative community for service scholars and practitioners

    The constitutive meeting of The Finnish Service Alliance (FSA) brought 180 service researchers and business professionals from all over Finland to Espoo today. The FSA is a new forum for service scholars and professionals to share research contributions and to discuss about the opportunities and challenges within the service field. The mission of the FSA…