Category: SID trends

  • Digital transformation is not about IT

      Digital transformation consists of many changes that are going on right now. The authors of the book Digimuutos (Digital Transformation) Kati Lehmuskoski and Timo Savolainen list the changes: platform economy big data artificial intelligence social media robotics and automatisation virtual and augmented reality These disrupt industries and services such as transportation, banking, learning and…

  •   A story about Swiss Mountains, Children and the Need for Design Thinking in Education I would like to tell you a story about my younger son. He just turned five years old a week ago and has an older broder who will turn seven at the end of this month. From time to time…

  • The Informed Consumer and Insights about Insights

    Insight – inspiration – vision. Those were the some of the magic words mentioned at the Informed Consumer study research in Stockholm. The study is conducted by a Nordic insight agency Kuudes and the content consists of current and future trends and motives underlying consumer behavior. The results of the study were first presented in…

  • Legal Design Summit

    Legal design is a new hot topic in service design domain globally – and also in Finland. Dottir, a law firm, and Hellon, a service design firm, organized the first ever Legal Design Summit in Finland on 16.11. at the University of Helsinki. In the opening speech it was mentioned that legal design is not…

  • NBF16 – my takeaways

    Last year I attended Nordic Business Forum 2015 thru the live stream and it was an amazing experience. I was so stoked that had to buy a NBF16 seminar pass right away –  I wanted to experience it physically, to hear the keynote speakers live, meet people and be part of the buzz. Now, after digesting…

  • Digitalising Everything

    On August 18th I had the pleasure to participate in Aalto University’s annual Make it Digital! event. Having visited the event already last year I greatly enjoyed both the event’s and the university’s focus on the Internet of Things – its impact on transforming business models, enhancing customer centricity, and the application of service design were the…

  • The CLUMSY Manifesto

    This text is about not only looking at design from the perspective of care, but also about reclaiming agility for what it actually is. Too often, “failing fast”, “failing early” and “failing often” are nowadays applied as excuses for not thinking things through, rather than as actual design agility where iterations improve the service being developed,…

  • THE FUTURE OF SERVICES – VIEWPOINTS FROM LEADING SERVICE PROFESSIONALS

    I had a great time at the Aalto Service Factory (ASF) that held its final event to celebrate the six years of its existence. To those who don’t know ASF, it is an open collaboration platform for service research and education atthe Aalto University. First we learnt about the ASF network and its activities from…

  • Collectively ‘Thinking Design’

    ..my experience.. Starting studies after a decade…years of work life and now back again to a student life! Was not sure what to expect and get from the SID master’s program starting on the morning of 4th September 2015 with ‘Design Thinking’ A very exciting day to begin, students around full of inspiration, motivated, energized…

  • Yves Béhar: Design is the driver for technology

    I had the great forture to see Yves Béhar give a talk at the London Global Design Forum. Béhar is a design entrepreneur and the founder of FuseProject. He was named one of the Top 25 Visionaries by Time Magazine. His humanitarian work includes One Laptop Per Child and See Better to Learn Better. Béhar…