Category: SID methods
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Once upon a time, there was a design thinker…
The first course in our exciting journey of Service Innovation and Design learning started with a deep dive into the world of Design Thinking. Our class has an interesting mix of different professional domains and backgrounds, which, as we learned from professor Katja Tschimmel, is a great foundation for a creative team. …who believed in the power of collaboration The two…
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Megatrends and the future of work
Work changes, as it always has After living for the past year and half in unnormal circumstances, the whole world is asking the same question;” what is the new normal and has the work changed permanently and how?” No one has a crystal ball to give the answer, but there are some tools in our…
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Embracing change at the Service Design Global Conference 2020
The international community, Service Design Network (SDN), founded in 2004, arranged an online conference focusing on service design in October of 2020.
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Panel Discussion: Design Thinking – a tool to create and develop better services
Fraktio, a Finnish company crafting state of the art web applications, arranged an online panel discussion where five designers explained and analyzed Design Thinking principles.
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Why every problem solver needs design thinking
You might have heard of design thinking in business context and its possible perks. A design thinking approach is usually chosen when there’s a need for new inventions, growth or increasing satisfaction. Design thinking is the way designers think – putting human needs in the centre of development and creating engaging and inspiring solutions. Design…
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Design thinking as a unique fusion of tools and approaches to unlock innovative potential
As the pace of technological change is constantly increasing, we are spending more time consuming the constant flow of innovation rather than creating something new. Tschimmel (2020) suggests that “innovation is the driving force for the quality of life and economy”. However, how to unlock the hidden capabilities all of us possess to enable this…
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Human in Center
Design thinking can be learned and utilized by everyone: whatever is your expertise or field in business, anyone can do things experimentally, with an agile and human-centric way. The importance of humanity and empathy in today’s business is enormous: during the Covid19 Pandemic, companies have been required to learn to consider the customer experience in a whole new way. During the Design Thinking course, we learned that customers’ voice needs to listen carefully, but a Service Designer must also dare to make visionary and bold decisions based on knowledge, and in some part, with intuition. From 3I to E.62 Highlighting two takeaways from Design Thinking workshop, the first would be the whole design thinking model Evolution 62 (E.62). Professor Katja Tchimmel presented the various DT process models from simple 3I-model to broader models, which introduce also prototyping and amount of iterations. The E.62 model differs from others by systematically and practically offering…
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Use storytelling to turbocharge your design thinking
Humankind has transmitted information through stories since time immemorial. Indeed, hearing and telling stories seem to be a fundamental need for us. Friends are made through the exchange of stories: they bring us together and build trust and intimacy in a relationship. Design thinking comprises of 5 factors (Carlgren, Rauth, Elmquist, 2016): 1) user focus,…
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