Category: SID methods

  • Using familiar to make sense of the unknow: from international development to design thinking

    Can you kill with a pencil? Yes, and not just literally as pen(cil) truly is mightier than a sword. A mind shaking two-day crash course to design thinking by Katja Tschimmel and Sanna Marttila began with an exercise on creativity and a lesson on the importance of luck. One should strive to be creative –…

  • Wake up officer!

    A scene from a random municipal office somewhere in southern Finland. One lonely planning officer sits behind her table. She has a computer and a cup of cold coffee in front of her. Her task is to plan a new customer service process for this small municipality. There are many problems in existing process: customers…

  • The re-birth of creative confidence in all of us

    Creativity is still seen as some special power that only few of us possess. The brothers Tom and David Kelley, founders and owners of world-known design firm IDEO, have been pioneering in trying to break this impression by empowering anyone to be more creative. And gaining creative confidence even among the most business-minded people seems…

  • Starting a deep dive to Design Thinking

    This fall, my SID studies in at Laurea started with a crash course on Design Thinking.  The two fully packed days served as a first introduction to the theme – and not the least, getting to know the multidisciplinary team of international SID students. Design Thinking has been recently understood as way of thinking, leading…

  • Unleash the potential of your business using Design Thinking

    Summary: Using a co-creative process, Design Thinking helps organisations to build on unmet user needs and create value from user insights. Before I started my Service Innovation and Design (SID) studies and went through the Design Thinking masterclass hosted by Professor Katja Tschimmel, I never realised how much published content such as books, reports and…

  • Swimming in a Sea of Possibilities – Design Thinking and the Beauty of Teamwork

    A two-day course in design thinking taught me that a team is more than a group of people and that in our aim to reach our goals, failure can be a positive thing.

  • The power of team work in Design Thinking

    This fall I started my Service Design studies with intense two-day course of Design Thinking led by Katja Tschimmel and Sanna Marttila. The course was all about getting to know Design Thinking and working together as a team. What is Design Thinking? According to Katja Tschimmel’s article Design Thinking offers toolkits that help to improve…

  • Design Thinking? – Making Sense of the Complex

    Sustainable service through design thinking As an entry to the SID Studies we had a two-day Design Thinking (DT) training course led by Katja Tschimmel and Sanna Marttila, which was a fast speed introduction to the concept of DT and to the practical use of the DT process model. I applied to Laurea’s MBA in SID…

  • Learning the essence of Design Thinking process

    “There is no universal best DT process model, the choice innovation managers make depends on their disciplinary background and their personal taste.” says Katja Tschimmel in her article about Design Thinking process models and tools (Tschimmel 2012, 11). And this is also what she tells us listeners during our first hours of Design Thinking course…

  • Design Thinking…Create your own visual style..!!

    I chose the study subject Design Thinking because it interested me as an aspiring engineer and problem solver. I believe this process for solving problems is relevant in any career path throughout all of life. In any set of society there are problems that need solving and Design Thinking can be applied to find effective…