Category: Design Thinking

Design thinking can be learned and utilized by everyone: whatever is your expertise or field in business, anyone can do things experimentally, with an agile and human-centric way.  The importance of humanity and empathy in today’s business is enormous: during the Covid19 Pandemic, companies have been required to learn to consider the customer experience in a whole new way. During the Design Thinking course, we learned that customers’ voice needs to listen carefully, but a Service Designer must also dare to make visionary and bold decisions based on knowledge, and in some part, with intuition. From 3I to E.62   Highlighting two takeaways from Design Thinking workshop, the first would be the whole design thinking model Evolution 62 (E.62). Professor Katja Tchimmel presented the various DT process models from simple 3I-model to broader models, which introduce also prototyping and amount of iterations. The E.62 model differs from others by systematically and practically offering…