Category: Design Thinking

  • Playing with Legos®

    On a recent FaceTime session with my five-year-old niece I was proud to report that I played with Legos at school this week. Yeah, my school is pretty cool. Since then, I have been left wondering what it means that a five-year-old identifies with my day while I am still left struggling to convince some…

  • My Minds Boggling with Design Thinking!

    Last spring I received a letter from Laurea University of Applied Sciences, I was accepted to study Master degree of Hospitality Management, service design. I was thrilled! I have been looking for such an education where I can exploit my past as an Artist and professional of Horeca. First semester started with Design thinking, lead by…

  • A person who never made a mistake, never tried Design Thinking

    I came to study to Laurea, partly because I wanted to find new perspectives after working in the same field for many years. I come from customer service background and I’m new to the world of Design Thinking. After two days intro to Design Thinking with Katja Tschimmel and reading the book DesignThinking: Integrating innovation,…

  • It’s time to stop thinking that to do good means living in poverty

    I took part in Human-centered Design online course in Feb-Apr 2015. We were asked to form a team with at least four members in it, at the maximum six. Our team SID Inspired consisted of six students studying Service Design at Laurea University of Applied Sciences. The diversity is better if there are more people involved in the team work.…

  • The Course for Human-Centered Design: How Might We Enable More Young People to Become Social Entrepreneurs?

    The Course for Human-Centered Design (provided by Ideo.org and +Acumen) is a seven-week curriculum, which introduces the concepts of human-centered design and how this approach can be used to create innovative, effective, and sustainable solutions for social change.  This course has been developed to educate those, who are brand new to human-centered design. No prior…

  • Business owners and investors should take part in Jam events

    This blog post discusses why I think that investors, clients, CIOs, CEOs, CBOs and other people who are responsible for service quality, organisation’s strategy or business should take part Jam events in future. Did you recognise yourself? Great! I thought You when I wrote this. What is Global Service Jam? From 27th of February to 1st of March in…

  • Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth

    Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth

    Caroline Chaffin, a Norwegian student who is about to graduate with an MBA degree in Service Innovation and Design, wanted to do something different for her Master thesis. With a previous background from Healthcare and Social entrepreneurship, she wanted to find a case company with a social purpose, which allowed her to work close with…

  • Experiences from the Global Service Jam Helsinki 2015

    Global Service Jam is a yearly event enabling anyone interested in service design and design thinking to co-create, experiment and develop new solutions inspired by a shared theme.  This year, the Jam was arranged in 100 cities during the weekend of February 27th – March 1st all around the world. In the Jam, the participants…

  • Are we speaking the same language?

    In many of the projects that I have been a part of, the process begins right away. In the kickoff meeting you introduce yourself to a number of people, some of them who you have possibly never met before. You usually go over the projects goals and after that you’re off to the races. Even…

  • Value Proposition & Service design for FORGE

    How will you solve a service design challenge which asks us to derive a value proposition for a company whose business logic is fuzzy? One will naturally assume that talking to the representatives of the company, probing them more questions will lead to a lucid understanding of the problem set. But that move proved to…