Category: Design Thinking
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It’s time to stop thinking that to do good means living in poverty
I took part in Human-centered Design online course in Feb-Apr 2015. We were asked to form a team with at least four members in it, at the maximum six. Our team SID Inspired consisted of six students studying Service Design at Laurea University of Applied Sciences. The diversity is better if there are more people involved in the team work.…
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Young designer from Norway, experiments with using visualization tools and methods from service design thinking, to enhance engagement of previous prisoners and troubled youth
Caroline Chaffin, a Norwegian student who is about to graduate with an MBA degree in Service Innovation and Design, wanted to do something different for her Master thesis. With a previous background from Healthcare and Social entrepreneurship, she wanted to find a case company with a social purpose, which allowed her to work close with…
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Experiences from the Global Service Jam Helsinki 2015
Global Service Jam is a yearly event enabling anyone interested in service design and design thinking to co-create, experiment and develop new solutions inspired by a shared theme. This year, the Jam was arranged in 100 cities during the weekend of February 27th – March 1st all around the world. In the Jam, the participants…
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Are we speaking the same language?
In many of the projects that I have been a part of, the process begins right away. In the kickoff meeting you introduce yourself to a number of people, some of them who you have possibly never met before. You usually go over the projects goals and after that you’re off to the races. Even…
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Value Proposition & Service design for FORGE
How will you solve a service design challenge which asks us to derive a value proposition for a company whose business logic is fuzzy? One will naturally assume that talking to the representatives of the company, probing them more questions will lead to a lucid understanding of the problem set. But that move proved to…
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#Snapshots and Service Design
“I’m walking over a pile of 900 000 photos representing an amount of photos loaded daily to Flickr, image hosting website. It feels weird to step on photos, on someone’s face, on a cute baby, a guitar… I don’t think I have ever done this before, not in a photography exhibition at least”. That was…
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Creating a Service Design Concept for FORGE Service Lab
A couple of months ago our SID 2014 group started the courses New Service Development and Innovative Business Models, as well as Deep Customer Insights Through Ethnographic Research. As learning by developing is the key in this Master degree program we were about to get hands on with a real life research and service development…
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Travellab: A Creative Concept for Developing Services at Helsinki Airport
What could make airport service experience more pleasurable for transfer passengers? Well, you could get some ideas as Kirsikka Vaajakallio and Jaakko Wäänänen from Diagonal, as well as Juha Vasko from Finavia presented their Travellab project at Service Design Breakfast last week. Diagonal’s Travellab is also a candidate for Service Design Achievement 2015 in…
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