Category: Service Design events

  • Showcasing Nordic Service Design – Collaboration and Empathy as Strengths

    How is Nordic Service Design different from other Service Design? This was a question that was answered at the premiere of the Nordic Service Design documentary hosted by OP, a Finnish banking and insurance company. In addition to the documentary there were several presentations from leading Finnish Service Design firms. Tim Hall from Fjord brought…

  • Facilitation for 100 people? How to cope that?

    Facilitation for 100 people? How to cope that?

    Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of…

  • Digital trends: Will 2018 be the year of Virtual reality?

    Is 2018 going to be the year of Virtual Reality? Jeremy Dalton, the Virtual Reality and Augmented Reality Lead for PWC, wants to believe, but doesn’t think the public is ready yet. Last week I attended a series of lectures in London about Virtual Reality (VR) and Augmented Reality (VR) and how companies are using…

  • From prison design to asbestos abatement – Service Design is everywhere

    How can service design be used in prisons? What about asbestos abatement? How about the gargantuan website of the Finnish Social Service Institution Kela? This is what we learned two weeks ago in a morning seminar. Watch the event in Finnish here. Tarinoita digikiristä showcased several digitalization and service design related projects from the Finnish…

  • Learning programming through the power of design and data

      “Programming is boring” With these words began a Design Lab lecture at Campus London. The two speakers Jenny and Regina were presenting a case study of developing NoobLab tool, an intelligent learning environment for teaching programming. The speakers had just concluded an eight month project at Kingston University, where the goal was to develop…

  • Going Holistic

    Digitalist Design Forum 2017 Tennispalatsi, Helsinki 16.11.2017 An event for designers, producers and buyers to increase insights of design thinking and brand experiences I attended the event with high hopes to get insights of design and holistic customer experiences. I have to admit I was a little bit disappointed when most of the talks focused…

  • Are we in the beginning of a bubble? – Digitalist Design Forum brought out the hype

    The hype was there. Mr Digitalist himself, Ville Tolvanen, said in the beginning of Digitalist Design Forum that he had waited for the event for three years. But did the event deliver? Not so much. In my opinion design was not really in the forefront of the forum as there were plenty of presentations about…

  • Licence to Fail

    Design now – a day of discussion on the future of design Harald Herlin learning centre, Otaniemi, Espoo 2.11.2017 The day packed with talks and discussions was all about defining what design is going to be in the future. We heard an inspirational speech from Anna Valtonen (Vice President for Art and Creative Practices, Aalto…

  • 10 years of service design (in the eyes of Service Design Network conference, 2017)

    Creating a common language, implementation as the key action, service design as a internal capacity and scaling the service design – these are 4 most important directions for the service design for the future after summary of 10 years at Service Design Global Conference which happened this week at Madrid.

  • Ritual Design – A New Perspective or Sacrilege?

    “We needed a fresh approach, all our clients already know service design and how to use the tools”, starts anthropologist and service designer Veera Suomalainen her talk at October’s IxDA Helsinki meetup. My first thought was what?! Every time I tell people that I study service design, I have to explain them what it means.…