Category: Service Design events

  • Palmu Society: 10+10 – The Future of Service Design

    Event: Palmu Society: 10+10 Time: 20.9.2018 klo 8.30-13 Place: Tennispalatsi, Helsinki The service design agency Palmu, now part of Solita, celebrated their 10th anniversary with an inspiring event that brought Palmu’s talented professionals on stage to discuss the next 10 years of service design and related topics from various angles. Designing things is natural for…

  • 7 Things to Consider When Designing for Trust in AI and Robotics

    7 Things to Consider When Designing for Trust in AI and Robotics

    by Miikka Paakkinen This post belongs to a two-part blog series on design topics related to artificial intelligence (AI) and robotics. You can read part two on ethics by clicking here. Note: I will not go deeper in to explaining the concepts of AI and robotics in this post. For a summary on the technologies…

  • Testing out the co-creation game ATLAS

      On 4th April a group of service designers and service design enthusiasts met up after work to play the service co-creation game ATLAS. The game was made as part of the research project ATLAS, a project executed in 2012-2014 by Aalto University and funded by the Finnish Funding Agency for Innovation Tekes. The goal…

  • Were we at our happiest 15 million years ago, and what’s happened to the lingo of design?

    On the morning of 20 March, Reaktor Design Breakfast event took place in Helsinki. Evolved from a small, mostly local and IT focused company to an international one of strategy, design and engineering, Reaktor is perhaps one of the hottest companies in Finland. Known for its flat hierarchy and multiple prizes won for best place to work,…

  • Motive based profiling in Service Design by Kuudes

    Juha-Pekka Ahvenainen, Markus Alavaikko We participated design breakfast arranged by Kuudes. According to their web pages Kuudes is Nordic insight, strategy and design agency. They have been doing motive based profiling of the customers for over ten years and they have published their latest studies last year. Kuudes has found eight different Finnish customer profiles…

  • Designing Business at OP – thoughts from an excursion visit

    I got the chance to participate in a company excursion visit to OP Financial Group organised by Ompeluseuran Palvelumuotoilijat. Ulla Jones, Design Culture Lead at OP was to give a presentation on and around the topic Business Design. What it is and how it was applied at OP. I was really looking forward to this…

  • Bench of Awkward Conversations – Global Service Jam 2018

    9th to 11th March 2018 teams around the world were jamming it up on six continents on the Global Service Jam. In Helsinki, around 30 participants and a mentor/organiser team met up on Friday 9th after a hard week’s work to immerse in a weekend of ideating, prototyping, and having fun. With some intros to the ways of…

  • Design Kit: The Course for Human-Centered Design, by IDEO.org and +Acumen

    Late last year I felt I could use a little recap on some of the things learned on the very first courses of the Service Design Masters degree. At the same time I was longing for some fresh thoughts and a push to jump start my thesis – a way to get creative and actually…

  • Lessons from the Master: Forget the Titles, Facilitation is Key

    After a decent amount of lobbying we had the pleasure to have the Service Design guru Marc Stickdorn as our guest speaker at the Finnish language Service Design program. Stickdorn has just published the new book This is Service Design Doing. He talked about what he thought Service Design was and what the crucial skills…

  • Transform your business with Service Design

    I had a pleasure to attend Elisa Corporate Customers Digital Customer Service event last week, where Elisa and their partner eGain were representing how they see the world changing in the customer service side.  eGain’s CEO was describing how customer service is seen to be evolving as generations are changing rapidly. For example, Generation Z…