Category: SID events

  • The Inspirational New Children’s Hospital 2017

    I am glad to have participated in The Service Day 2015 on the 18th of March. As a new student in the field of service design and innovation it really made me open my eyes to how much service design has already spread into the health sector. I saw a lot of commonalities in the projects, which were…

  • Design Thinking for Business Innovation

    I participated recently to a web course by Darden School of Business at Virginia University. Professor Jeanne Liedtka led us students to a four-week journey into the world of service design and innovation. The course included short video lectures by professor Liedtka and her colleagues (e.g. Daniel Pink and Jeremy Alexis). Several business examples were…

  • I, Roadblock of Innovation

    Creating new service in a established organisation is hard, very hard if you take the word for the speakers of last weeks breakfast seminar, Perkele! held at the Tennispalatsi movie theatre. Unsurprisingly, the big two challenges are the onboarding of fellow employees and fighting the rigid organisational structures that are built to support the existing…

  • Traditional media is merging with social

    I recently attended a doctoral thesis defense of Anna Viljakainen, who has been studying the shift from goods dominant logic (GDL) to service dominant logic (SDL) in the Nordic media industry. According to Asle Rolland (Viljakainen, 2015) the value of journalism in the world of mass communication has based on the assumption that access to…

  • Better service for elderly people – Global Service Jam 2015 challenge

      The Global Service Jam is a non-profit volunteer event organized by an informal network of service design enthusiasts. The Jam has a staff of none and a budget of nearly nothing. Amazing! I heard about the Jam when I started my MBA studies in Services Innovation and Design Programme at Laurea University of Applied Sciences.…

  • The Near Future of Retail – bridging physical and digital worlds

    The Near Future of Retail – bridging physical and digital worlds

    According to EuroCis 2015 “customers are looking for the ultimate customer journey across all channels”. The 4.0 shopping experience looks “smart, convenient and fully networked” from “at home or at store, off or online”(1). At the end of February 2015 trade visitors from over 60 countries gathered at Düsseldorf in Germany to fetch information from…

  • Experiences from the Global Service Jam Helsinki 2015

    Global Service Jam is a yearly event enabling anyone interested in service design and design thinking to co-create, experiment and develop new solutions inspired by a shared theme.  This year, the Jam was arranged in 100 cities during the weekend of February 27th – March 1st all around the world. In the Jam, the participants…

  • What would Marc Stickdorn do?

    Doing not talking Just 3 short weeks after our Service Processes and Methods course was the Global Service Jam 2015. What a blast…and what an excuse to bring out the shiny new tools that Marc gave us. I don’t know about anyone else from the SID programme but I was able to utilise both the…

  • Helsinki Service Design Jam – Case study: Ice to the eskimos

    Helsinki Service Design Jam – Case study: Ice to the eskimos

    The past weekend, I participated the Helsinki Service Design Jam at Laurea Leppävaara Campus in Espoo Finland. The event was a part of the Global Service Jam, which is one of the biggest service design and design thinking events in the world, taking place in 100 cities around the globe.

  • #Snapshots and Service Design

    “I’m walking over a pile of 900 000 photos representing an amount of photos loaded daily to Flickr, image hosting website. It feels weird to step on photos, on someone’s face, on a cute baby, a guitar… I don’t think I have ever done this before, not in a photography exhibition at least”. That was…