Category: SID events

  • Industrial Transformation

    I attended on the 2nd of June 2015 to a Fimecc Future Industrial Services (FutIS) WP2 Final Seminar hosted by Program Manager Mr. Pekka Helle. This seminar had both researchers presenting results as well as the industrial and garco sector presenting their cases. FutIS is organized by the Finnish Metals and Engineering Competence Cluster (Fimecc) and aims to ease the industry’s…

  • An exceptional pharmacy

    2nd of June Service Design Network Drinks was organized by Diagonal and a pharmacy Ympyrätalon apteekki. Do you use pharmacy services only when you are sick or have a hangover? Traditionally pharmacy has been seen as a place taking care of sick people. Now the focus is turning also towards healthy people who want to…

  • Intuition

    This spring I attended the Futures thinking and foresight methodologies course where Samu Mielonen was a guest lecturer. He is strongly enthusiastic about intuition and intuitive intelligence. His presentation was very exiting and I felt that I want to hear more. This is why I attended an evening event of Futures Specialist on the 26th of May where…

  • The Pharmacy for People

    Some people are just excellent in developing new ideas and turning them into succesful concepts. A pharmacy in Helsinki, Ympyrätalon apteekki, started its services with a totally new concept: The Pharmacy for People. A Finnish service design company, Diagonal, created this concept together with a pharmacy chain of 120 private pharmacies, Yhteistyöapteekit (YTA), and especially with the pharmacy Ympyrätalon apteekki.…

  • Solita’s service design with love

    In stead of talking about added value, should we talk about loved value? How to define, how specific services bring us such a happiness and a good feeling, that we want to use it again? Is it intuition that service designers should trust more? Solita, a Finnish digital business consulting and services company, opened up their service design ideas…

  • Designing for the Love of (Digital) Learning

    After two or more decades the digital learning is still on its infancy. There has been and is multitude of applications and services that try to teach us new skills and become better humans. Unfortunately really no digital app or a service has really gained any traction. There are exceptions of course, Wikipedia being an…

  • Fastest Prototypers in the West (well, North actually)

    The opportunity to hone my service design skills came again when I signed up for the Fast Prototyping Competition. To be perfectly honest, I didn’t even read the description, I just signed up as I knew that it would be a good experience and a great challenge. Probably because I didn’t read the description, I…

  • Coming soon: Better service experience through neuroscience

    It is somewhat easy to get a grasp what people want, what do they like and what they don’t shadowing them and performing contextual interviews. It is considerably harder to find out why people like what they like. In todays world, the consumers are bombarded with more stimuli than ever. Attention spans are shorter and…

  • Business owners and investors should take part in Jam events

    This blog post discusses why I think that investors, clients, CIOs, CEOs, CBOs and other people who are responsible for service quality, organisation’s strategy or business should take part Jam events in future. Did you recognise yourself? Great! I thought You when I wrote this. What is Global Service Jam? From 27th of February to 1st of March in…

  • Co-Designing Open Innovation activities with Samlink

    On 10th of February 2015, a Finnish IT Service Provider Samlink asked external help, ideas and insights by involving multidisciplinary professionals into Designing Open Innovation Activities mini workshop. The event was organised and hosted together with the Service Design Network Finland. The purpose was to ideate what different kind of Open Innovation models, frameworks and activities Samlink could provide in future. Samlink,…