Category: SID events

  • Change management- questions, chipmunks, kick offs and major population

    In my previous post I dealt with customer experience management and how CEOs and members of the board discussed about it in a seminar called Customer Oriented Strategies which was held on 16th of March 2017 at Aalto University School of Business. I thought that (at least) one of the seminar presentations deserved its own…

  • Building strong customer experience

    Kirsi Heikel, the host crystallized the idea of the seminar: Strong customer experience- easier said than done. The seminar was held at Aalto University School of Business on the 16th of March. I was invited to the seminar as an alumni and speaker of the Service Design course organized by Aalto Pro –Aalto University of…

  • Living in a bubble

    Ever worked in a multidisciplinary team? Everything worked out well, people got along and you achieved amazing results together? Or maybe there were some challenges along the way? Service Design Network Finland organised an event at Futurice on 14th of March about the power of multidisciplinary teams. In a service design spirit, there was both…

  • Service design meets RAI –evaluation system

    Be open-minded Yes, I have heard it, and I think I have even preached about it. Be open-minded. First and for most. That is how service designer should think, no doubt about it. Still, I have found myself being by and by too blindsighted. Last time this happened to me was few weeks ago. I…

  • Let all the flowers bloom!

    Tomi Härmä from MediaLuotsi opened the Finnish Marketin Reseach Society’s (SMTS) seminar on Tuesday 7.2 2017 on Leading Customer Experience using a finnish saying “let all the flowers bloom”. Meaning that all the different disciplines of research plus service design thinking & tools are needed to get deep understanding of customer’s needs and wants and…

  • The Informed Consumer and Insights about Insights

    Insight – inspiration – vision. Those were the some of the magic words mentioned at the Informed Consumer study research in Stockholm. The study is conducted by a Nordic insight agency Kuudes and the content consists of current and future trends and motives underlying consumer behavior. The results of the study were first presented in…

  • Ahto´17- lean service creation

    During this week TEKES (Finnish Funding Institute for Innovation) and Futurice  organized a free LEAN service creation workshop as a gift to Finland celebrating it´s 100 years of independence. Participants were from development functions from various industries representing the variation of Finnish companies. Naturally the bigger purpose of the event was to spread the word…

  • A Morning About Facilitation vol.2 – Virtual workshops and meetings

    In a previous post I summarized my experiences and takeaways from a facilitation demo by Grape People. The event was inspiring and the content felt useful for everyday work, so I decided to attend their virtual facilitation demo as well. Fitting for the topic, the demonstration took place online so I was able to see…

  • Trendwatching.com Live Trend Event in London

    Some time ago I had the privilege to participate in a massive trend event organized by a trend agency called Trendwatching.com. You might already be familiar with their free online content and monthly briefings (if you are not, check it out!), and in addition to those they provide a subscription based premium service packages and…

  • Legal Design Summit

    Legal design is a new hot topic in service design domain globally – and also in Finland. Dottir, a law firm, and Hellon, a service design firm, organized the first ever Legal Design Summit in Finland on 16.11. at the University of Helsinki. In the opening speech it was mentioned that legal design is not…