Category: SID events
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WELL DESIGNED BUSINESS
How well your business adapts to changes? The world is in constant change. Design knowledge is a vital competence in making companies ready to face changes in their environment. Design`s starting point should always be customers and their needs. Design thinking helps forecast the future and develop organization`s operations to be more flexible, resilient and…
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Service Design Capabilities
Does possessing service design tools make you automatically a service designer? Or does a person need to have special capabilities in order to be a service designer? This question was examined by Nicola Morelli, Professor of university of Aalborg, Denmark, and co-writer of a recently published book called “Service Design capabilities” in a workshop that…
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Megatrends and the future of work
Work changes, as it always has After living for the past year and half in unnormal circumstances, the whole world is asking the same question;” what is the new normal and has the work changed permanently and how?” No one has a crystal ball to give the answer, but there are some tools in our…
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Users as Co-designers in Public Services
Too often the approach in the development of public services has been “This system has now been built for you, welcome, please use it”. Lately it has become obvious that to make services sustainable and attractive, this has to be changed. Hence, service design is increasingly applied also in the development of public services. In…
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Waste does not exist
Many companies are facing the challenge of changing their linear business into a circular one. How to do that and at the same time gain more customers, loyal to your business? How to make this necessary change into a win-win situation for all stakeholders? And the bottom line: how to make sustainability into profitable business?…
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Game changers
I just finished watching the “TEDxHultLondon 2021: Game Changers” event that you could also follow in an AR environment! This was an independently organized TED event by Hult International Business School. The event focuses on breakthroughs and innovations and invites very inspiring speakers to present their perspectives on a collective topic. This was actually my…
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Designing a better life
South Africa remains among the world`s most inequal countries. High inequality is perpetuated by a legacy of exclusion, and the economic growth does not contribute to diminishing poverty and generating new, decent jobs. Inequality in wealth is striking: the richest 10% of the population held around 71% of net wealth in 2015, while the bottom 60% held…
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Aligning strategic foresight in large organizations – Workshop at SDGC
During the Service Design Global Conference (SDGC) arranged in October, a workshop was held around facilitating future visions in large organizations.
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Embracing change at the Service Design Global Conference 2020
The international community, Service Design Network (SDN), founded in 2004, arranged an online conference focusing on service design in October of 2020.
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Panel Discussion: Design Thinking – a tool to create and develop better services
Fraktio, a Finnish company crafting state of the art web applications, arranged an online panel discussion where five designers explained and analyzed Design Thinking principles.
