Category: SID cases & projects

  • Encouraging co-creation by facilitation

    Three SID students, Johanna Waal, Kaisa Spilling and me, Pia Rytilahti, got an interesting possibility to facilitate a development project workshop on 24th April in Suursuo Hospital in Helsinki. The project is a part of Laurea health care students’ studies. The targets of the project are first to develop the quality of interaction between the…

  • Facilitating for better customer experience

    I had the pleasure of facilitating two workshops with Pia Rytilahti in mid-February. The workshops were part of study unit of developing service for future nurses. The objective of the course is to teach how to develop services in health sector. Prior the development workshops the students had observed different phases of customer experience and…

  • Facilitation for 100 people? How to cope that?

    Facilitation for 100 people? How to cope that?

    Facilitation is the key of service design projects. According to Schein (1990) facilitation is a process of HELPING, putting more emphasize on inquiry of the problem, and combining methods that will help facilitator be enabler, not a leader of the process with the approach of owning the problem. In the last project I became a part of…

  • Learning programming through the power of design and data

      “Programming is boring” With these words began a Design Lab lecture at Campus London. The two speakers Jenny and Regina were presenting a case study of developing NoobLab tool, an intelligent learning environment for teaching programming. The speakers had just concluded an eight month project at Kingston University, where the goal was to develop…

  • Customer experience and healthcare

    From time to time you hear people understanding service design as something very strategic or too complicated to be applied for a development project. Purpose of this blog post is to show, applying service design can be practical and especially in healthcare sector, highly recommendable. Last week we organized an ideation workshop in a public…

  • Dog fur mittens?

    What does the customer of tomorrow want? I was at the launch of futurist Elina Hiltunen’s new book and petification was the morning’s first consumer trend. Elina identifies and explains 18 consumer trends that can have an impact on you, me and on different businesses through us. The trends already exist – it’s a question…

  • Hack the Budget

    Hackathons – modern versions of workshops – are now popular also in the public sector. These events follow the service design principles; experts from various fields, customers, entrepreneurs and members of other interest groups gather together for a day or two, form teams, discuss, ideate and develop various solutions for a certain wide and complex…

  • Stages, more stages and the same stages all over again

    The Design Thinking course on September 2nd-3rd 2016 was very illuminating. Doing Design Thinking by following a specific model really shows how much work should be put in design work itself from exploring to implementing. Doing the same thing over and over again with different methods (moodboard, brainwriting etc.) truly opens up new ideas during the…

  • Learning Design thinking – did I do it right?

    That was my main concern during the Design Thinking course. Katja Tschimmel and Mariana Valença familiarized us with practical Design Thinking. Katja gave us introduction to design thinking, its background, literature and visual models for design thinking process. We familiarized ourselves better with The Mindshake Design thinking model: Evolution 62. The two days of studying…

  • THE FUTURE OF SERVICES – VIEWPOINTS FROM LEADING SERVICE PROFESSIONALS

    I had a great time at the Aalto Service Factory (ASF) that held its final event to celebrate the six years of its existence. To those who don’t know ASF, it is an open collaboration platform for service research and education atthe Aalto University. First we learnt about the ASF network and its activities from…