Author: Laura Rinta-Jouppi

  • Service Design Network Conference at Helsinki

    On 3th of September a seminar organized by SDN Helsinki took place at Maxine restaurant. I had a pleasure to be part of the organizing team. The seminar was sold out so we were very pleased. The day started with interesting topics and keynote speakers. Mikko-Pekka Hanski, co-founder at Idean, pointed out how companies are…

  • An exceptional pharmacy

    2nd of June Service Design Network Drinks was organized by Diagonal and a pharmacy Ympyrätalon apteekki. Do you use pharmacy services only when you are sick or have a hangover? Traditionally pharmacy has been seen as a place taking care of sick people. Now the focus is turning also towards healthy people who want to…

  • Knocking on your shoulder

    Knock knock… Hi, could we ask some questions from you? This is how we started to gather customer data. I have the pleasure to be a part of a service design project that aims to improve Laurea´s student services. The head of the project is a design agency Kuudes Kerros. Other team members are Laurea´s…

  • Diagonal brought yoga to the airport

    Have you ever get bored at the airport while waiting for the connection flight? Would you like to use your idle time for relaxing yoga or have a cup of coffee at the gate served from coffee bicycle? 19th of November Service Design Breakfast took place at Diagonals´ office at Punavuori. Kirsikka Vaajakallio and Jaakko Wäänänen…

  • Are You a Design Thinker?

    Design thinking summarised by Lockwood is a human-centered innovation process, which with a help of observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping and concurrent business analysis produces innovations and business opportunities. The keynotes that I learned from design thinking gurus Katja Tschimmel and Gijs van Wulfen was: Note 1: You cannot innovate…

  • The Customer is the King

    On 24th of September 2014 a group of enthusiastic entrepreneurs participated in a lesson which focused on customer understanding and service-centric business. InnoEspoo organized the event which was a first part of “Osaamista ja oivalluksia” (Know-how and inspiration) entrepreneur -coaching events. The keynote speaker was Katri Ojasalo who works as Director of Master level education at…