Tag: service design
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From design thinking to design your life: Don’t think, experience!
Written by Linh Duong and Mira Airola. Do you know that Finland is in fact the forerunner in the service design field? Finland has the highest proportion of service and business designers, at least until 2016 (Adair, 2018 from LinkedIn Mar 9, 2016). Finland has the highest proportion of service and business designers (Source: Adair,…
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Tips on Unlocking Employee Excitement for Development Programs – Introducing Design Thinking!
Employee development is the cornerstone of a thriving and innovative organization. As Tim Brown, the founder of the global design and innovation company IDEO, writes in his book Change by Design (2009), every company should have a design thinker in their corporate board, taking part in the company’s strategic marketing decisions and participating in their…
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“Train Your Empathy Muscle”: A Crucial Skill in Service Design
How often have you thought of empathy as a skill which can be trained? During the Design Thinking class, we found out that empathy is an important characteristic for a service designer to have, but it is also a quality and a tool which can be improved. Empathy is a prolific discussion point in Design…
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Rethinking Problem Solving: The Power of Design Thinking
By Julia Reinhard and Jasmin Tossavainen In our fast-evolving world, linear problem-solving methods fall short when dealing with the intricate challenges we encounter daily. The book and a majority of the articles we explored highlight the inadequacy of linear approaches in addressing today’s complex obstacles and opportunities. These are so-called “wicked” problems with no straightforward…
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Empowering everyone to be creative with Design Thinking
Unlock creativity with Design Thinking. Join us to solve real-world challenges, reshape products, and make a positive impact. It’s not just for designers; it’s a tool for all. Explore the human-centred approach, empathise, and channel creativity to find solutions. Embrace Design Thinking as a lighthouse of hope in our ever-changing world.
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How Interdisciplinary teams are the catalyst to innovations
Imagine this: a group of experts in one specific field are working together on an incredibly challenging problem. They are intelligent, proficient, and polite. They ask reasonable questions, answer them and everyone agrees with each other. Perfect picture, isn’t it? Or not? Picture: AI generated image that represents the homogeneous team. According to Linda A.Hill…
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Empathy is the superpower you need to design truly innovative services
In today’s world of complex systems and processes, people seek simplicity and real value. At the same time, companies’ competition for people’s attention is fiercer than ever. They face the challenge to differentiate themselves from competitors to gain the loyalty of their customers. Design Thinking might be the way we can add real and lasting…
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WELL DESIGNED BUSINESS
How well your business adapts to changes? The world is in constant change. Design knowledge is a vital competence in making companies ready to face changes in their environment. Design`s starting point should always be customers and their needs. Design thinking helps forecast the future and develop organization`s operations to be more flexible, resilient and…
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Service Design Capabilities
Does possessing service design tools make you automatically a service designer? Or does a person need to have special capabilities in order to be a service designer? This question was examined by Nicola Morelli, Professor of university of Aalborg, Denmark, and co-writer of a recently published book called “Service Design capabilities” in a workshop that…
