Our class’ Service Design studies at Laurea started with a two-day learning project with IDEO’s Mariana Valença as our facilitator and guide through the Mindshake Design Thinking Model Evolution 6², developed by Katja Tschimmel. At first the project seemed like fun and games at first – with drawing mind maps and making models with Legos. It didn’t take long to realize that despite of what it may look like a new student in the field, coming up with ideas and words together as a team, maybe building up on another team mate’s idea, coming to a consensus of the direction for the product or service, and executing the given tasks in a short time frame is in fact hard (brain)work.
We started to build the project from a mind map. Whereas many of the other teams’ projects dealt with software-based services, our project moved more to the direction of study environments, what opportunities there are to make them more convenient and inspiring for students, as well as how attending a lecture might be like in the future, both in physical and virtual classrooms. Some sources of inspiration for the future classroom might be the interior design company DSIGN Vertti Kivi & Co. and Kalasatama primary School, a new school in Helsinki designed by JKMM Architects.
New ideas emerge from diversity and inclusion
David Kelley explained IDEO’s unorthodox approach to problem solving in an interview on 60 Minutes (YouTube Jan. 06, 2013), which is by throwing a bunch of people with different backgrounds in a room. It reminds me of my class in Laurea. On the first day of our studies everyone were to introduce themselves. As I listened to everyone’s stories about their lives, professions and how they ended up that room, I was fascinated about the diversity of fields of expertise and how different we all are. “The hardest part is to have a diverse group of people and having them be good at building up on each other’s ideas” (David Kelley). I think we gave a good effort at it, but it is certainly something to keep working on.