Archive by Author | janevita

Why should you participate in the next Global Service Jam?

Read carefully the content below and check with your own eyes “Why you should participate in the next Global Service Jam and  if you have participated before, please let’s us know your experience and/or comment what you think about my experience afterwards.

Global Service Jam

The idea of the Global Service Jam is to create in 48 hours a service that could change the world. The theme is secret and it is revealed during the first hour of the jam in each participating city. People are only able to share and talk in public about the theme after the last city has heard the theme. The service solutions are shared also when all cities around the world have completed the 48 hours of jamming. It is incredible how many amazing services are created, and I’m sure that someone really could revolutionize the world.

The first Global Service Jam was created by the initiative of Markus Hormess and Adam Lawrence and took place on March 2011, where more than 1200 participants in more than 50 cities created about 200 unique service designs around the Theme “(Super)HEROES”.

From 1st to 3rd of March 2013, almost 3000 participants were challenged to create a service around the theme “Grow^”, in over 120 cities, and they produced over 500 projects.

Helsinki Service Jam

The Helsinki Service Jam is a part of the Global Service Jam. The idea of the event follows the same idea of the Global Service Jam. It brings together creative, passionate people interested in creating brand-new real-world service designs, projects and initiatives which might make a difference.

Helsinki Jam gathered almost 40 jammers and created 7 projects. The topic of the projects were: Tiny Tippers, LiveMemories, FamilysnApp, Grow your inner child, CAN I BUY ?, Eat Right and Friday at 7.

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Are visual design skills important for service designers?

Figure 1: Blog post mind map.

To understand and develop service design we need to combine knowledge from different areas, as business administration, publishing, marketing, psychology, journalism, design, mathematics, ethnography, among others. Every service solution will need a better understand of context, user needs and usage.

The natural born service designer is beholder, curious, focused, communicative, organized and creative. Among other proficiencies, we need to develop the visual design skills. Designers communicate in a visual or an object language as symbols, signs, and metaphors. They are used for sketching, diagrams and technical drawings to translate abstract requirements into concrete objects.

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Planning on developing a new digital service? Designing for the Digital Age may just be the handbook you are looking for

Thousands and thousands of new digital services are developed each day, by well-known design agencies, by new start-ups as well as by individual designers or developers in different organizations, projects and associations.  Everyone on these aims to design services that are “easy to use”, “attractive” and “appealing”. However, it is rare to have a comprehensive understanding on how to actually do that in practise. Designing for the Digital Age: How to create human-centered products and services by Kim Goodwin provides concrete guidance and instructions on those ”how to” questions, for running the design process, for designing successful services, for finding ways to deliver great user experiences and to minimise risks of driving customers crazy with complicated, confusing technology.

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Service Design Breakfast

What is the Service Design Breakfast?

The Service Design Breakfast is a series of open talks by leading service design experts. All the Finnish service design community is welcome and the main communication channels for the talks are blogs from the Finnish Universities and Facebook community page. To attend each talk you must to subscribe on the Eventbrite website and apply to the specific talk you have interest. The events are going to happen at Design Factory and Startup Sauna located in Aalto University, Espoo, Finland.


Figure 1: Service Design Breakfast audience.

On the following lines you will read a resume from the first talk. In the end you will also will gonna check the first impressions from some of the SID students. Continue reading

The nature of “innovation” is changing

by Jane Vita, Sofia Nyyssönen, Tinja Lindförs and Tiia-Marina Silva

The world is always changing and everything goes around adapting. Some companies that have more vision are already looking for the new market – we call them forerunners. These companies have a new vision and concepts in their minds such as design thinking, agile methods, service design, social design, among others. They are not thinking only about their consumers but how to make their employees do better products and services.

Consumers are also more concerned about their needs, they are more demanding, Products and services are created with their proposals, so why not put them in the center of the whole process of design and make them part of the creation? We went through 5 books where the main topic discussed was co-creation and we’ll share in this post what we find in common in all them. Continue reading