Archive by Author | Hanna Heikkonen

Digital transformation is not about IT

 

Digital transformation consists of many changes that are going on right now. The authors of the book Digimuutos (Digital Transformation) Kati Lehmuskoski and Timo Savolainen list the changes:

  • platform economy
  • big data
  • artificial intelligence
  • social media
  • robotics and automatisation
  • virtual and augmented reality

These disrupt industries and services such as transportation, banking, learning and communications.

In the transformation, it is important not to focus solely to information technology but instead innovative business models and services. IT is only a tool for the change.

Platform economy as motor of digital transformation

Platform business models represent the cutting edge of digital transformation. Platform economy has made companies to open up their services in different platforms, for example in Google Play or App Store.

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Citizen participation model and game by City of Helsinki

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Service designers and City of Helsinki employees have developed a new model for citizen participation. One model application is a game that the city service teams, for example in libraries or in health stations, play in order to plan how to increase the participation of their clients.

The goal of Helsinki is to become the best functioning city in the world. According to the new strategy of the City one way to get there is to increase the participation of the citizens.

Service design in the strategy of the City

Although Helsinki is among the top cities in the world (3rd last year on the list of the best cities to live in), there is still a lot to do, since some of the city employees never thought how to make their clients to participate in developing the services. The new strategy gives a strong mandate to the employees to do that now. Service design is in the heart of the City strategy.

“Helsinki is primarily a place and a community, not a bureaucracy. I believe that the City cannot solve the big challenges – nor is it even sensible to do so – on its own, but instead we need strategic partnerships with everyone who is interested in developing Helsinki” – Mayor Jan Vapaavuori in the City news

Model for citizen participation

The designers discussed the topic “Creative means to increase participation” in a Helsinki Design Week event in Helsinki City Hall Design Lab in September 11th. Continue reading